eCommerce Manager

Full Stack Supply Co (FSSC) is a multi-brand group building a new era of outdoor sporting equipment brands that put people and the planet first.

Independent brands Faction Skis, United Shapes and Phaenom footwear share a commitment to catalyze the outdoor industry through award-winning product design and forward-thinking omnichannel distribution brought to life by expert teams in Europe, North America and Asia sharing decades of experience. The B Corp business engages a global fanbase through in-house film productions and partners with impact-driven organizations such as 1% for the Planet.

Based in Le Chà¢ble (Verbier) | Full time (100%) | Start ASAP

We're searching for a commercially-savvy, data-driven and hands-on eCommerce Manager to own our global DTC engine. You'll optimise our Shopify storefronts, guide paid-media and retention programmes, and coordinate seasonal launches and product drops - turning insights into rapid, sustainable growth for Faction Skis, United Shapes and phaenom footwear.

• Manage end -to-end customer journey on Shopify, balancing brand storytelling and site performance
  
• Own the eCommerce tech stack (Shopify plus, apps, integrations, analytics, AI, CX tools) including vendor evaluation and the associated OPEX/CAPEX budget
  
• Drive conversion rate optimisation, leveraging on-site tools and data insights to boost engagement and AOV
  
• Maintain real-time Looker Studio dashboards; leading weekly performance check-ins and compiling monthly management reports
  
• Manage the development backlog and projects with our external agency
  
• Manage implementation and day-to-day updates of all 3rd-party tools/suppliers
  
• Manage domain renewals and DNS settings across all website platforms
  

• Build seasonal sales and inventory forecasts
  
• Coordinate seasonal launches and product drops
  
• Optimise site navigation and merchandising for effortless product discovery
  
• Monitor in-season sell-through performance, recommending re-stocks and allocation shifts
  
• Collaborate with customer experience to fine-tune post purchase experience
  
• Collaborate with Finance, OPs and CX teams to ensure data flows from Shopify to the ERP are accurate and efficient
  

• Define and own the digital acquisition strategy, plans, budget and forecasts to hit growth targets
  
• Shape the paid media strategy with our digital marketing agency across search, social, video and shopping
  
• Drive an SEO / GEO and content roadmap that attracts qualified organic traffic
  
• Develop and manage a channel-aligned digital marketing calendar that syncs with eCommerce and brand campaigns
  
• Collaborate with marketing to develop and execute email marketing campaigns and automations to support product drops, promotions and retention
  

• 4-6 years's experience owning a multi-million-euro DTC P&L on Shopify, ideally within lifestyle or outdoor-sports brands
  
• Technical fluency configuring and troubleshooting the Shopify ecosystem, 3rd-party apps and analytics tools without heavy dev support
  
• Data-driven mindset - comfortable translating data insights into clear actions and business results
  
• Digital-marketing expertise across paid social, search, shopping and emerging channels, with a solid grasp of full-funnel strategy
  
• Shopify CMS expertise: admin settings, product data, theme blocks and on-page merchandising
  
• Domain & DNS management experience to keep multiple storefronts secure and online
  
• Advanced reporting skills - able to build and automate dashboards that drive rapid decision-making
  
• Growth mindset & curiosity, always testing new tools and tactics to stay ahead of the curve
  
• Fluency in English (spoken and written); additional languages such as French are a plus
  
• Existing right to work in Switzerland or the EU (citizenship or valid work permit)
  

• Be part of an energized and dyanamic team in a fast-paced international environment
  
• Work with brands that have strong identities and values that resonate with both fans and team members
  
• An opportunity to develop professionally while working 200m from the Verbier gondola
  
• A Verbier ski pass
  
• Employee discount on all FSSC products