Head of Strategic Relations - Vice-Director

Building the bank of tomorrow takes more than skills.

It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together.

Share our vibes? By joining Swissquote, you will become a member of the sector’s leading company. You will be encouraged to develop your skills and to grow within teams of highly qualified specialists. We encourage personal development and actively support creative teamwork, leadership and responsibility.

We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms.

Our +1’000 employees work in a flexible way, without dress code and in multicultural teams.

By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.

We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

Are you all in? Don’t be shy, apply!

As the Head of Strategic Relations (Vice-Director), you will play a pivotal role in shaping and executing the Bank's strategic partnerships and growth initiatives. Reporting directly to the Zurich Branch Managing Director, you will be responsible for managing key stakeholder relationships, ensuring alignment with the company’s strategic objectives.

Team Management:

• Creating a motivating, productive, and safe environment by:
  

+ Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization,

+ Promoting collaboration, trust, and cohesion among team members,

+ Ensuring the vision and objectives are clear, and that everyone understands how to contribute to the team's success,

+ Addressing any potential conflicts among team members and facilitating resolution in a fair and constructive manner,

+ Supporting employee growth through training, mentorship, coaching, and advancement opportunities,

+ Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles,

+ Ensuring fair compensation and promotions.

• Performance Management: Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues.
  
• Succession Planning: Identifying and developing key talent to ensure continuity and readiness for other key positions within the team or the organization.
  
• Talent Development and Retention: Contributing to the creation of motivating career paths and skills development programs, and providing creative solutions to retain talent.
  
• Managing all main HR processes and guiding your direct reports in dealing with them (hiring, termination, transfers, warnings).
  

Operations Management:

• Develop, maintain, and strengthen strategic partnerships and key stakeholder relationships to drive business growth and market positioning.
  
• Oversee the day-to-day operations of the eMortgage business, ensuring alignment with overall company objectives and sales targets.
  
• Collaborate closely with Sales, Product Strategy, and Legal teams to streamline processes and enhance service delivery for strategic partners.
  
• Manage risks associated with strategic partnerships and operational processes, developing mitigation strategies as needed.
  
• Provide regular reports and updates to the Sales Managing Director and senior leadership on the status of strategic relationships and eMortgage business performance.
  
• Contribute to the department's vision by proposing and implementing organizational and process optimizations to ensure application stability and high-quality services.
  

• Minimum of 8 years' track record in Relationship Management.
  
• Previous experience in a leadership role.
  
• Very good knowledge and previous experience in the financial industry.
  
• Proficiency with German, English and French.
  
• Very good understanding of the banking and trading business.
  
• Hands-on personality that sets stretched goals and drives results by managing revenues and costs very closely.
  
• Strong managerial skills, including the ability to lead, motivate, and develop a team to achieve strategic objectives effectively.
  
• Excellent interpersonal skills, results-oriented, adept at planning and organization.
  
• Excellent communication and presentation skills, with the ability to influence and inspire.