Sales Support Consultant

Cathay Pacific

Sales & Distribution

Sales and Distribution Department

Permanent

Zurich, Switzerland

Application deadline: 01 Sep 2025

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Cathay Pacific Airways is one of the world's leading airlines with headquarters in Hong Kong and various ports in Europe, America, Asia and Australia. We are a proud member of the OneWorld Alliance. Our reputation is built on a long and traditional history of success and a pure passion for flying. Cathay Pacific carries passengers worldwide but also ensures the smooth transportation of a wide variety of cargo. Our talented employees give their best every day to ensure service & safety for our customers.

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Become a part of our global family and apply for a job at our location (Port) in

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• Support Account Managers in sales strategy (Channel Distribution) in their area of responsibility
  
• Serve as internal & external point of contact for all customer support matters
  
• Advise / review fares for clients (e.g., travel agencies, companies) and check loading in GDS (Global Distribution System) is correct
  
• Manage and expand our customer base (SME / Business Plus), including sales support
  
• Work closely with our central customer care service center in Krakow (CCD), with our Business Insights Analysts (Internal Pricing Team) and with our Fare Loading Department (MSC Mumbai Service Center)
  
• Provide regular reports and updates between Account Managers and the CCD service center
  
• Create (ad hoc) analyses and reports, e.g., on revenue accounting for agents/travel agencies
  
• Deliver internal & external training materials
  
• Assist Account Managers with fare increases (Corporate Fares)
  
• Monitor regional B2B site, Cathay Agents in German
  
• Maintain the SFA (Sales Force Automation) system in Salesforce
  
• Create B2B communication tools such as FAQs, flyers, presentations, etc.
  
• Review complaints (ADMs - Agent Debit Memos) for incorrect bookings or refunds
  
• Handle non-commercial tickets
  
• Request tickets for senior management for flights with SWISS
  
• Collaborate closely with IOM (International Organization for Migration) and MSC when booking flights for refugees
  
• Any other reasonable task as requested
  

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• At least 3-4 years of experience in sales support/account management or in sales in general
  
• Experience in the travel industry, e.g., travel agencies, airlines, etc.
  
• Strong analytical skills and the ability to derive actionable insights from data
  
• Excellent GDS knowledge
  
• German mother tongue, fluent in English; French desired, and any additional language is a plus
  
• Highly organized, structured, and able to work independently
  
• A team player who stays calm under pressure and thinks outside the box
  
• Enjoys creative tasks and remains flexible for the challenges the world presents
  
• Willingness to travel within Europe for team meetings/events
  

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Sounds exciting to you and perhaps exactly what you are looking for? Great - then we look forward to receiving your written application (cover letter, CV and references) in English to personalabteilung@cathaypacific.com . Your application documents will be processed and stored in Germany within the framework of the European Data Protection Act, a solution is possible at any time by request.