ServiceNow Specialist - ONSITE Switzerland ONLY

Contract

Banking & Finance

Zurich, Switzerland

TBN

ServiceNow Specialist

• Develop and configure ServiceNow applications, modules, workflows, scripts, business rules, UI policies, and client scripts.
  
• Create custom applications and enhance existing ones to meet business requirements.
  
• Develop and maintain integrations between ServiceNow and other IT systems using REST/SOAP APIs.
  
• Perform day-to-day administration of the ServiceNow platform, including user and data management, system configurations, and security settings.
  
• Monitor system performance and health, perform regular maintenance, and manage upgrades and patches.
  
• Collaborate with stakeholders to gather and document business requirements for new functionalities and improvements.
  
• Translate business needs into technical specifications and functional designs.
  
• Analyze current business processes and workflows, identify areas for improvement, and design optimized processes within ServiceNow.
  
• Ensure that ServiceNow solutions align with best practices and industry standards.
  
• Resolve incidents and service requests related to ServiceNow in a timely and efficient manner. Conduct root cause analysis for recurring issues and implement long-term solutions.
  
• Manage changes to the ServiceNow environment, including testing and deploying new features and updates.
  
• Ensure changes are communicated effectively and that users are trained on new functionalities.
  

• Education:o Bachelor�s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience.
  

• Experience:
  

o Minimum of 8 years of experience in ServiceNow development, administration, and business analysis.

o Proven track record of successful ServiceNow implementations and optimizations.

• Technical Skills:
  

o Proficiency in ServiceNow development, including JavaScript, HTML, CSS, and web technologies.

o Strong knowledge of REST/SOAP web services, APIs, and system integrations.

o Experience with ServiceNow ITSM modules (Incident, Change, and Service Request Management).

• Business Analysis Skills:
  

o Excellent requirements gathering, documentation, and analysis skills.

o Strong understanding of ITIL principles and ITSM processes.

• Operational Skills:
  

o Experience in system administration, including user management, security, and data management.

o Ability to troubleshoot and resolve technical issues and optimize system performance.

• Excellent problem-solving and analytical skills.
  
• Strong communication and interpersonal skills.
  
• Ability to work independently and as part of a team.
  
• Detail-oriented with strong organizational skills.
  
• Adaptability and willingness to learn new technologies and methodologies.
  

• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist).
  
• Experience with Agile development methodologies.
  
• Familiarity with additional ServiceNow modules (e.g., CMDB, Asset Management, HR Service Delivery).
  

Digital : ServiceNow_IT Service Management, ServiceNow