Shiftleader Reception (f/m/d)

Under a name steeped in tradition, Kempinski, hoteliers since 1897, has travelled the world in search of fascinating destinations, without ever forgetting its traditions and European heritage. The spacious resorts and stylish city and wellness hotels reflect an individual and unique character, especially for guests who appreciate 5-star service and luxury on their business or private trips.

Do you like to measure yourself against high standards? Are you only satisfied when your guests are too? Are you highly motivated and do you value the expertise of a well-coordinated team?

We are looking for you to support our motivated front office team from the coming winter season 2025/2026.

Key Responsibilities

• Planning and supervising the daily operations of the reception department, including guest arrivals and departures, room sales, and room allocations for VIPs, groups, and crews.
  
• Coordinating and reviewing the work of receptionists.
  
• Conducting training for new employees and on-the-job training.
  
• Handling guest requests and complaints.
  
• Supervising cashiers.
  
• Providing information about customer loyalty programmes.
  
• Handing over at the end of the shift.
  
• Completing administrative tasks.
  
• Managing your own cash register with collection, currency exchange, etc.
  
• Preparing invoices.
  

Skills, Knowledge and Expertise

• Successfully completed specialist training
  
• Communication skills and good judgement, as well as leadership skills
  
• OPERA knowledge
  
• Professional competence, creativity and attention to detail, as well as a very high level of quality awareness
  
• Structured and organised way of working
  
• Keen interest in team-oriented work
  
• Very good knowledge of German and English and, ideally, Italian and/or Russian.
  

Benefits

• Live and work in the heart of the Engadin Alps
  
• A wide range of creative opportunities
  
• A pleasant working atmosphere in a young and dynamic team
  
• International career prospects and development opportunities
  
• Outstanding employee benefits in all Kempinski hotels, among others
  
• Staff accommodation in the immediate vicinity of the hotel, including laundry facilities, a fitness and common room, a kitchen and a wide range of dishes in our staff restaurant
  
• Free use of the in-house daycare centre for employee children
  
• Monthly employee activities such as skiing, snowboarding and cross-country skiing courses, hiking trips, spa evenings and German courses
  
• Internal ‘Feel Good Committee� to help shape all welfare issues
  

About Grand Hotel des Bains Kempinski St. Moritz

An icon of alpine glamour.

Grand Hotel des Bains Kempinski is the most glamorous gateway to St Moritz, offering timeless European luxury in a breath-taking mountain setting. Its celebrated alpine spa, impeccably styled suites, and award-winning restaurants draw guests and gastronomes from around the world, while its location at the foot of the legendary Hahnensee ski run offers unrivaled access to the slopes of the Engadin Valley.

A seasonal property, our employee experience caters to the adaptable hotelier who values a more flexible and dynamic lifestyle. With four months on in the winter and summer seasons, our employees enjoy the opportunity to travel, study, or take on international assignments in the offseason. In addition to a diverse suite of learning programs, including culinary workshops under our Michelin Star chef, we encourage our employees to truly take in their St. Moritz experience with complimentary ski and snowboard lessons, access to housing, and fitness facilities, and an array of organized social activities. Surrounded by natural beauty, living and working in St. Moritz is a luxury in itself. This magical setting provides the perfect stage for Kempinski’s beautiful performance, and yours.

Rooms Division, Front Office & Guest Services

Seasonal - Full Time

Switzerland - St. Moritz

Onsite

Front Office Manager