Note: Visa sponsorship is not available for this role.
Install, upgrade, support, and troubleshoot Windows, Mac, and other authorized software/applications.- Install, upgrade, support, and troubleshoot desktops, laptops, printers, mobile devices, video conferencing equipment, and other peripherals.- Perform routine maintenance on devices and software.- Follow and execute instructions provided by subject matter experts.- Provide on-site support for network and computing device issues.- Assist users with IT-related problems and respond to logged incidents.- Take ownership of issues, analyze problems, implement solutions, or escalate when necessary.- Record and update IT requests in the service desk system.- Ensure excellent customer service and effective communication with users.- Work collaboratively as a team player and adapt to changing priorities.- Create and maintain support documentation to help users resolve common issues.- Attend training sessions to stay informed about the latest technology and processes.- Provide reports as required by customers.- Perform any other relevant tasks assigned.
Basic understanding of networks, hardware, and domains.- Familiarity with MS Office, Lotus Notes, and MS Outlook.- Experience with Windows and Mac operating systems and applications.- Strong troubleshooting skills for end-user hardware and software.- Experience in supporting printers and meeting room equipment.- Familiarity with mobile devices (e.g., BlackBerry, iPhones).- Ability to build, configure, replace, and troubleshoot hardware components.- Basic knowledge of data backup principles.- Familiarity with virtual environments, Mobile Device Management (MDM), and Virtual Private Networks (VPNs).- Basic understanding of network and computing devices.
Job Types: 100%, Permanent
Pay: CHF4’500.00 per month
Schedule:
- 8 Hour Shift
Application Question(s):
- Full Working Rights
Language:
- German B2 (Preferred)
Work Location: In person
Salary
USD 47,656 - 60,343 /yearly
Yearly based
Location
BS , Switzerland Basel, BS, Switzerland
BS , Switzerland Basel, BS, Switzerland
